Mainland tour group and Hong Kong bar on the Samsung Hotel Chengdu

In Hong Kong, there was a complaint from the Mainland tour group. A 15-member Mainland Hong Kong and Macao tour group recently moved from Shenzhen to Hong Kong. It should be admitted to a three-star hotel according to the itinerary, but was arranged to stay at a Tanglou Hotel in Mong Kok for 11 nights.

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In Hong Kong, there was a complaint from the Mainland tour group. A 15-member Mainland Hong Kong and Macao tour group recently moved from Shenzhen to Hong Kong. It should be admitted to a three-star hotel according to the itinerary, but was arranged to stay at a Tanglou Hotel in Mong Kok for 11 nights. Some group members complained that 8 families were allocated 5 rooms, and even two people slept in a bed. The crowd once clashed outside the hotel and called for help. Finally, the travel agency compensated each member for 200 Hong Kong dollars. The incident subsided. The group was transferred to Macau on the 12th according to the original itinerary.

The mainland visitors were from Zhejiang, Jiangsu and Anhui provinces, with a total of 15 people ranging in age from 3 to 80 years old. Recently, I signed up for a 5-day, 4-night tour in Hong Kong and Macao in a travel agency in Shenzhen. The group fee ranges from 800 to 1,000 yuan. Some are family members, some are single, and the tour fares are different. Some members even come to the group for free. port. Mr. Lu from Hangzhou said that he purchased a navigation device worth 3,000 yuan in the Mainland and was free to participate in the tour group. It is reported that some of the people's itinerary is 4 days and 3 nights.

The day before yesterday, after visiting the group, the group members arranged to stay at a hotel in Tsing Yi for the first night. The group members were satisfied with the arrangement.

On the 11th, the group was led by a mainland female tour guide to conduct a second day of travel in Hong Kong, including shopping and visits to various attractions. At 6 o'clock in the evening, after dinner, the group members were arranged to stay at a hotel in Jinlun Building, No. 737 Nathan Road. 15 people shared 5 rooms. The beds were not enough. Almost two people slept together and the members were informed. Very dissatisfied, because the contract can be said to live in "Samsung Hao double accommodation for four nights." Some group members complained that the goods were not right, and they asked for a "theory" with Hong Kong's reception travel agency. At the same time, some group members claimed that they were dissatisfied with the forced tour by female guides. During the period, everyone was emotional. They could not contact the team leader and the tour guide, so they called the police and sought help from the Travel Industry Council of Hong Kong.

After receiving the report, the police sent police officers to the mediation. The Hong Kong tourism department also sent staff to assist. The Hong Kong local reception travel agency also sent staff to the scene to discuss the solution with the members in the hotel. At 9 o'clock that night, the group agreed to stay overnight at the hotel and was given another bed and 200 Hong Kong dollars per person as compensation. The incident was successfully resolved and the members expressed satisfaction with the reporters present.

It can be seen from the data provided by the members that the organizer of the tour group is the China Hong Kong, Macao and Taiwan Cooperation Development Promotion Association, which is hosted by Shenzhen Shenzhen International Travel Service Co., Ltd., and the issued league chapter has written “Dacheng Holiday”. The Hong Kong travel agency responsible for receiving the group is the Dynasty Travel Agency.

Hu Zhaoying, Chairman of the Travel Industry Council of Hong Kong, said that after hearing the incident, he had contacted the person in charge of the travel agency in real time. They would follow up on the incident and understand whether it is the responsibility of the group or the agency.

The Director-General of the Travel Industry Council of Hong Kong, Mr Tung Yiu-chung, said that he had learned about the incident from the Hong Kong Dynasty International Tourism. The other party said that it was a misunderstanding. He said that the leaflet of the mainland travel agency clearly stated the place of accommodation. He estimated that the misunderstanding or the travel agency from the Mainland did not explain clearly to the passengers, or the passengers misunderstood the concept of "hotel". The problem of accommodation has been resolved last night. The passengers are satisfied with the relevant arrangements and said that they will not complain again. (Shenzhen Special Zone Daily)

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